Frequently asked questions
What is the return and refund policy?
Items can be returned within 30 days of delivery, provided they are unworn, unwashed, and in their original condition. To begin a return, email us at support@veloirelondon.com. For full details on our returns process, read our Return and refund policy
Do you ship internationally?
Right now we ship to the USA and UK. We want to make sure every order gets the attention it deserves, and we are focused on serving these destinations really well. If we expand to new countries, you will hear about it first.
When will I get my order?
Most orders are delivered within 4–8 business days (Monday to Friday) after dispatch. You will receive a tracking link by email as soon as your parcel has been shipped. You can also track your order at any time using your order number and email address, or your tracking number, on our Track Your Order page.
Do you offer free shipping?
Yes. We provide free standard shipping on all orders, with no minimum purchase required. Style delivered free of charge.
Still need help?
Of course, we are here to support you. Send us a message at support@veloirelondon.com and our friendly support team will be glad to assist.